Refund policy

Return & Refund Policy

Customer Satisfaction

At Fontera, customer satisfaction is important to us. We are committed to ensuring every product is carefully checked and packed before delivery to provide the best possible experience for our customers.

Order Inspection

Upon receiving your order, we kindly encourage customers to inspect the items and notify us within 24 hours if there are any issues such as incorrect items, missing parts or major damages during delivery. Our support team will do our best to assist and provide a suitable solution.

Return Eligibility

Return or exchange requests may be accepted for products with major manufacturing defects or severe delivery damage, subject to inspection and approval by the Fontera team.

To be eligible for return or exchange, products should be:

Unused and uninstalled
Returned in original packaging where possible
Accompanied by proof of purchase

Non-Returnable Items

Due to the nature of bathroom furniture, mirrors and sanitary products, items that have been installed, used or modified may not be eligible for return or refund.

We strongly recommend checking all products before installation begins.

Selected promotional, clearance or custom-made items may also not be eligible for return or exchange.

Product Appearance & Variations

Please note that slight differences in colour, texture, pattern or finishing may occur due to lighting conditions, screen displays and manufacturing variations.

These differences are considered normal and do not affect product functionality.

Replacement & Solutions

In some situations, replacement parts, exchanges or store credit may be offered as a faster and more convenient solution depending on the nature of the issue.

Fontera reserves the right to inspect and verify all claims before approving any return, replacement or refund request.

Refund Processing

Refunds, if approved, may require approximately 7 to 14 working days to process depending on the payment provider and banking process.

Delivery, installation and service-related charges are generally non-refundable unless otherwise stated.

Installation Responsibility

Fontera shall not be responsible for damages caused by improper installation, third-party workmanship, wall conditions, plumbing issues or electrical modifications.

Customers are advised to ensure all products are checked before installation begins.