Shipping policy

Shipping Policy

Order Processing

At Fontera, all orders are processed after payment confirmation and are subject to stock availability. Our team will do our best to prepare and arrange your order as quickly as possible.

Processing time may vary depending on product availability, order volume and delivery location.

Delivery Coverage

Fontera currently provides delivery services across West Malaysia. Delivery availability for certain areas may vary depending on courier coverage and installation arrangements.

For East Malaysia, island areas or special delivery locations, additional charges and longer delivery times may apply.

Delivery Timeline

Estimated delivery timelines are provided for reference only and may vary due to:

Courier scheduling
Weather conditions
Public holidays
High order volume
Unexpected logistic delays

Fontera shall not be held responsible for delays caused by third-party courier or logistics providers.

Delivery Inspection

Customers are encouraged to inspect all items upon receiving the order.

If there are any issues such as incorrect items, missing parts or major damages during delivery, customers should notify our team within 24 hours together with clear photos or videos for verification purposes.

Claims submitted after the stated period may not be accepted.

Installation & Handling

Customers are advised to ensure products are checked before installation begins.

Fontera shall not be responsible for damages caused during installation, improper handling, third-party workmanship or unsuitable site conditions after the products have been received.

Shipping Fees

Shipping fees may vary depending on:

Delivery location
Product size and weight
Quantity ordered
Installation requirements

Any additional charges for remote areas, staircase handling, special access or custom delivery arrangements will be communicated before delivery confirmation where applicable.

Failed Delivery

Customers are responsible for ensuring that the delivery address and contact details provided are accurate.

If a delivery fails due to incorrect information, unavailable recipient or inaccessible delivery location, additional re-delivery charges may apply.

Delivery Conditions

While we strive to ensure products are delivered safely, minor imperfections on external packaging caused during transportation may occasionally occur and shall not be considered product defects if the product itself remains functional and undamaged.