Terms of service
Terms of Service
Overview
This website is operated by Fontera. Throughout the site, the terms “we”, “us” and “our” refer to Fontera. By accessing our website and purchasing our products, you agree to be bound by the following Terms of Service, including all policies and notices stated on this website.
By visiting our site or purchasing from us, you engage in our “Service” and agree to comply with these Terms of Service. If you do not agree to all the terms and conditions stated here, you should not access the website or use our services.
Product Information
Fontera strives to ensure that all product descriptions, images, specifications and pricing are accurate and updated. However, slight differences in colour, texture, dimensions or finishing may occur due to lighting conditions, photography, screen display settings and manufacturing variations.
We reserve the right to modify product specifications, discontinue products or update pricing without prior notice.
Orders & Payments
All orders are subject to confirmation and availability. Fontera reserves the right to refuse, cancel or limit any order at our sole discretion.
Customers are responsible for ensuring all billing, shipping and contact information provided during checkout is accurate and complete.
Payment must be completed before order processing and delivery arrangements can begin.
Delivery & Shipping
Delivery timelines provided are estimates only and may vary depending on stock availability, courier scheduling, weather conditions or unforeseen circumstances.
While we aim to ensure safe delivery, Fontera shall not be held responsible for delays caused by third-party logistics providers or events beyond our reasonable control.
Customers are advised to inspect all items upon receiving the order and report any major delivery damages within 24 hours.
Installation & Usage
Customers are responsible for ensuring products are installed properly and according to suitable site conditions.
Fontera shall not be liable for damages, leakage, electrical issues, wall conditions, plumbing problems or other complications arising from improper installation, modification or misuse of the products.
We strongly recommend checking all items before installation begins.
Returns & Refunds
All returns, refunds and exchanges are subject to our Return & Refund Policy.
Products that have been installed, used, modified or damaged due to improper handling may not be eligible for return or refund.
Fontera reserves the right to inspect and verify all claims before approving any replacement, exchange or refund request.
Intellectual Property
All content on this website, including images, branding, logos, product designs, graphics and written materials, belongs to Fontera and may not be copied, reproduced or used without prior written permission.
Limitation of Liability
Fontera shall not be liable for any indirect, incidental or consequential damages arising from the use of our products, website or services.
Our total liability for any claim relating to a product or order shall not exceed the amount paid for the product purchased.
Privacy
Any personal information submitted through this website will be handled in accordance with our Privacy Policy.
By using this website, you consent to the collection and use of information necessary for order processing, customer support and service improvement.
Changes To Terms
Fontera reserves the right to update, modify or replace any part of these Terms of Service at any time without prior notice.
It is the customer’s responsibility to review this page periodically for updates.
Contact Information
For any questions regarding these Terms of Service, please contact us:
Email: fonteraliving@gmail.com
WhatsApp: +60 16-235 8225